Shanghai, China.

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Langke Lab - Research Chemicals Vendor

Customs inspection is a problem that we must be faced. Especially if the purchase is frequent, the frequency of inspection increased. But please don’t worry it. We provide three solutions to this problem.

① Usually we send the products through the agency of express companies. In order to you can receive the parcel successfully, the agency will use puerarin powder, pearl powder, or pigment, etc. to declare on the package. The packaging is aluminum foil bag.

② For the samples, if the samples can’t reach you because the customs clearance, we will resend the samples again free of charge.

③ For the official order, our agency of express provide insurance service, the insurance rate is 15% of the amount. If the parcel can’t reach you because the custom inspection, as long as you buy the insurance in advance, we will resend it again free of charge, because the agency will pay for all the losses.
If you don’t want to buy insurance in advance, and if the parcel can’t reach you because the custom inspection, you just needs pay us 40% of total, we also resend it again.

Above information for your reference. If any further questions or ideas, please feel free to contact our salesman or customer service department.

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